Fix payment issues on your business relationship

If you attempt to buy something on Google Play but your payment is declined or won't process, effort the steps beneath.

If you've bought something then accept a problem with or question most it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a ruddy alarm, enter your payment data and wait for the squad to reply.

    Google Pay notifications

  4. Check your e-mail for the review results.

Try to pay with a different payment method

If in that location's a problem with 1 payment method you can endeavor paying with a unlike one.

  1. On your Android telephone or tablet, open up the Google Play Shop app Google Play.
  2. Go back to the item you lot want to purchase & tap the price.
  3. Tap the electric current payment method.
  4. Choose a unlike payment method or add a new 1.
  5. Follow the onscreen instructions to complete your purchase.

Ready credit and debit card errors

There may be a problem with your credit or debit card if you lot come across ane of the following error messages:

  • "Unable to process payment: low menu balance"
  • "Unable to complete transaction. Please use some other grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired card"
  • "Correct this card info or try another menu"

To fix these errors, try the following steps:

Make sure your carte du jour & address information is up to engagement

Expired credit cards or erstwhile billing addresses are a common reason for payments non to piece of work properly. To update this information utilize Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Bank check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your menu address matches the address in Google Payments

If your credit card is registered to a different accost that tin can crusade the payment to be declined. Check the nil lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method y'all are trying to utilise for the purchase.
  3. ClickEdit.
  4. Bank check that the address listed matches the billing address of your carte.
  5. If needed, update the address.

Then, try your purchase again.

Submit any extra information that is requested

If the fault message is followed by instructions for submitting additional information to Google, please submit information technology. We will not be able to process the transaction on your business relationship without this data.

Bank check y'all have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to brand sure yous have enough to consummate the buy.

Contact your bank or carte issuer

Your carte may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your card to ask about the transaction and come across if they know the reason for the pass up.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Rest, Gift Cards, and more)

If you meet "Your payment was declined due to an issue with your account"

If y'all encounter this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your business relationship against fraud.
  • We need a little more data to comply with European union law (Customers from European union member states only).

To aid set up these bug:

  1. Go to the payments heart.
  2. Take activity on whatsoever errors or requests in the payments heart.
    • Y'all might demand to verify your identity before you lot tin can buy anything through your Google Business relationship.
  3. Make certain your proper name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having problem paying through direct carrier billing, try the following:

  • Make sure you lot're connected to your carrier network, directly or by wi-fi.
  • Make certain you've added directly carrier billing as a payment method.
  • Make sure you lot're using the local currency.

If you still accept issues, contact your mobile phone service provider for help.

If you lot can't add a payment method or have a problem with a different payment method

If yous're having a problem with a unlike payment method, get to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for whatever notifications or requests for information & provide annihilation that's asked for.
  3. Bank check that your accost is up to engagement.
  4. Check that the payment methods listed are the ones you desire to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare before you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Side by side to the bill of fare that says "Verification needed," click Verifyand thenCharge carte.
  4. Within ii days, you'll find a temporary charge on your card statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method once again:

  1. Confirm which card you lot desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Await upwards to ii days.
    • If more than two days: Bank check your card statement. You lot should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Carte is grayed out & says "carte du jour is ineligible"

You can't apply this menu for this purchase. Attempt to brand the buy again with a different card.

If the bill of fare you want to utilise isn't listed, follow the on-screen instructions to add a new carte du jour.

If you use dual SIM card devices

Check if the right SIM card is in slot ane and remove any SIM bill of fare from slot 2.

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